Impact
Tactable assisted a leading Canadian bank’s investment management teams to modernize a highly manual account-opening process with a current document error rate of approximately 28%. The AI-enabled solution standardizes intake, validates information before submission and generates required forms, with the goal of improving first-time-right submissions, reducing rework and shortening account-opening lead times.
Industry
Financial Services | Wealth Management
Key Services
Key Technology
- Microsoft Azure
- Azure OpenAI
- Document Intelligence
- AI Search
The Vision
Creating a Faster, First-Time-Right Account Opening Experience
Client and account information is currently captured across multiple paper and PDF forms, creating duplicate data entry, inconsistent completion and frequent rejection by Client Account Administration. Tactable was engaged to build an interim AI-enabled capability that improves today’s process while remaining directionally aligned with the client’s future FNZ/RISE onboarding platform.
The Solution
Building an Intelligent Account Opening Workflow
Centralized guided intake
Created a structured intake experience using conditional logic to determine required information, documentation, forms and approvals based on the client and account context.
Data reuse & validation
Designed customer lookup against Global Plus, address validation through Canada Post and field-level validation to reduce duplicate entry and identify deficiencies before submission.
Automated form generation
Generated context-sensitive account-opening forms from captured information, reducing repetitive manual preparation and improving consistency.
Future-ready architecture
Designed solution as a bridge to the client’s future FNZ/RISE onboarding platform, delivering near-term operational improvement while generating reusable patterns and learnings for the strategic platform.
The Tactable approach
